Services
Practical support for assistance animal access, evidence and education.
Assistanimal helps handlers, families, businesses and community services understand Australian assistance animal access without overseas terms or confusing course sales.
How Assistanimal can help.
Handler Support
Support after access refusals, poor treatment, repeated questioning, documentation problems or confusion about what a business can ask for.
Evidence And Applications
Guidance on assistance tasks, public access behaviour, training records, hygiene, handler information and practical evidence preparation.
Business Education
Plain-language information for venues, services and staff so access checks are respectful, lawful and based on evidence and behaviour.
Access problems need a clear record.
If you have been refused entry or treated unfairly because of your assistance animal, write down what happened as soon as possible.
- Record the date, time, place and names or roles of the people involved.
- Keep screenshots, emails, receipts, booking records, photos and any written policy relied on by the business.
- Keep your assistance animal evidence together and do not provide private medical details that are not required.
- Get legal or advocacy advice before accepting a settlement or abandoning a complaint.
Information only, not legal representation.
Assistanimal provides practical information and support. For legal advice or tribunal representation, contact a solicitor, Legal Aid Queensland, LawRight, a community legal centre, QHRC or AHRC.